Booking Conditions

The following Booking Conditions together with the general information contained in this brochure form the basis of your contract with Ski Beat Limited, trading as Ski Beat. Please read them carefully as they set out our respective rights and obligations. Except as stated in clause 17 these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract” or “arrangements” mean such holiday arrangements except as stated in clause 17.
In these Booking Conditions, ‘you’ means all persons named on the booking (including anyone who is added or substituted at a later date).‘We’ means Ski Beat Limited.
1. MAKING YOUR BOOKING: To make a booking, you must complete our booking form.All bookings are subject to our booking conditions.The party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking.The party leader is responsible for making all payments due to us.
Once we have received your booking form and all appropriate payments, we will, subject to availability, confirm your holiday by issuing a confirmation invoice.This invoice will be sent to you or your travel agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect as it may not be possible to make changes later.
2. PAYMENT: In order to confirm your chosen holiday, a non-refundable deposit of £150 per person (or full payment if booking within ten weeks of departure) must be paid at the time of booking, plus non-refundable deposits in respect of empty beds and childcare. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking (you must be insured - see clause 7).
The balance of the holiday cost must be received by us not less than ten weeks prior to departure.This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled.
Except for flight inclusive bookings, all monies you pay to one of our  authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to such agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you.
3.YOUR CONTRACT: A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader or your travel agent.We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below).We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the AITO Arbitration Scheme (if the Scheme is available for the claim in question - see clause 11) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
4.THE COST OF YOUR HOLIDAY: All brochure prices are quoted in pounds sterling. Whilst we endeavour to maintain advertised prices (including those in our brochure), we must reserve the right to increase or decrease them at any time after publication for any reason (including because our costs may have changed since those prices were calculated).We also have the right to correct errors.The current prices of our holidays are shown on our website and are available by telephoning us. Please ensure you have checked the price of any holiday you are interested in before making your booking. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports. 
Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in clause 8 “Changes and Cancellations by us”. Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in clause 8 below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your holiday as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We promise not to levy a surcharge within 30 days of departure. No refund will be payable during this period either.
5. CHANGES BY YOU: Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £30 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
6. CANCELLATION BY YOU: Should you or any member of your party need to cancel all or part of your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing.Your notice of cancellation will only be effective when it is received in writing by us at our offices. Ski Beat reserves the right to utilise unoccupied beds.
As we incur costs from the time we confirm your booking and may be unable to re-sell your holiday, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and any amendment/cancellation charges which have already been incurred. Insurance premiums and amendment/ cancellation charges are not refundable in the event of the person(s) to whom they apply cancelling.

Period before departure within which written notification of Cancellation charge per person cancellation is received by us
More than 42 days Loss of deposit
42 to 29 days 30% of total holiday cost or loss of deposit, whichever is greater
28 to 15 days 60% of total holiday cost
14 days or less 100% of total holiday cost

If the number of persons booked changes the overall holiday price will be recalculated for the new party size and you will be reinvoiced accordingly. If you cancel part of your holiday, for example a flight, childcare or empty beds, cancellation charges will also apply. Please note that depending on the date you cancel the service concerned you may be liable to pay the full cost of that service by way of cancellation charge. Please ask at the time of booking for further details.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance
company concerned.
If any member(s) of your party is/are prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing the following requirements are complied with.Where a transfer can be made all costs and charges incurred by us and/or incurred or imposed by any of our suppliers in connection with making the transfer together with an amendment fee of £30 must be paid before the transfer can be effected. For flight or train inclusive bookings, you must pay the charges levied by the carrier concerned. As most airlines and international train operators do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight or train service.
7. INSURANCE:We consider adequate travel insurance to be essential. If you do not purchase the insurance policy shown in our brochure you must ensure that you purchase insurance which is at least as comprehensive as that policy. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs and for the activities you are intending to take part in whilst on holiday (regardless of whether you have booked these through us or not). Many travel insurance polices specifically exclude cover for winter sports and therefore you must check this prior to purchasing a policy.
Please read your policy details carefully and take them with you on holiday.We do not check alternative insurance policies. Insurance premiums must be paid as soon as possible as cover will not be effective until all applicable premiums are paid in full.We cannot accept any responsibility for any expenses or losses you incur as a result of your failure to comply with this clause.
8. CHANGES AND CANCELLATION BY US:We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in the brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking ten weeks or less before departure where you have failed to make all payments due in full and on time or where we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequence of which we could not have avoided even with all due care.We will not cancel after this date for any other reason.
Most changes are minor. Occasionally, we have to make a ‘significant change’. Examples of significant changes include one or more of the following changes when made before departure: a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available.We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to
pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may
choose any of our other then available holidays.You must pay the applicable price of any such holiday.This will mean your paying more if it is more expensive or receiving a refund if it is cheaper or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday.
If we have to make a significant change or cancel before departure, we will pay you as a minimum and if appropriate the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to make all payments due in
full and on time or where a change is a minor one.A change of flight time of less than 12 hours, airline (except as specified in clause 20 “Flights”), type of aircraft (if advised) or destination airport will all be treated as minor changes.  

Period before departure a significant change or Minimum compensation per person cancellation is notified to you or your travel agent (excluding infants)
More than 42 days Nil
42 to 15 days Greater of £50 or 10% of total holiday cost
14 days or less Greater of £50 or 15% of total holiday cost

Very rarely, we may be forced by “force majeure” (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away.This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
NB. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding.This includes any disappointment, distress, inconvenience or effect on any other arrangements.The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk.
9. FORCE MAJEURE:We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage expense or loss of any nature as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
10. OUR LIABILITY TOYOU: (1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements.
Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
- ‘force majeure’ as defined in clause 9 above
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract.This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. Please also see clause 17 “Excursions Activities and Brochure Information”. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(5) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 10(6) below.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is three times the price (excluding insurance premiums credit card charges and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 10 (6) below.This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited.The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note:Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim.When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (i) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (ii) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(8) You must provide ourselves and our insurers with all assistance we may reasonably require.You must also tell us and the supplier concerned about your claim or complaint as set out in clause 11 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so).You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
11. COMPLAINTS AND PROBLEMS: In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you should write to us within 28 days of the end of your holiday giving your booking reference and full details of your complaint. If you fail to follow the simple complaints procedure your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
If you have a dispute with Ski Beat which we are unable to resolve, you may refer the matter to a court of law (see clause 3) or call upon the low-cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking form or claims which principally or exclusively involve illness or physical injury (or the consequences of illness or physical injury) are not admissible for settlement under the service.
12. BEHAVIOUR: When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service.We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
13. CONDITIONS OF SUPPLIERS: Many of the services which make up your holiday are provided by independent suppliers.Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
14. SPECIAL REQUESTS AND MEDICAL PROBLEMS: If you have any special request, you must advise us at the time of booking and clearly note it on your booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be complied with unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your Confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs.You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition/disability develops after booking, cancel when we become aware of these details.
15. PASSPORTS,VISAS AND HEALTH REQUIREMENTS AND TRAVEL ADVICE:
For the holidays featured in this brochure, B ritish citizens currently need a full British passport for the duration of their holiday but no visa. We advise that the passport be valid for 6 months after your return from holiday. A full British passport normally takes approximately 4 to 6 weeks to obtain.
Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices.
For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure.This may entitle you to free or reduced cost medical treatment whilst abroad (subject to restrictions). Please note that an EHIC card is not a suitable alternative to comprehensive travel insurance (see clause 7). It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you.We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.
16. FINANCIAL SECURITY:We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 3276). When you buy an ATOL protected air inclusive holiday or flight* from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. The air inclusive holidays and flights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk.
We are also bonded with the Association of British Tour Operators Trust Limited.This means that if your holiday does not include flights, all monies you have paid us for an advance booking will be refunded or if your holiday includes return travel and is already underway, you will be returned to the UK if the remainder of your holiday cannot be provided.
17. EXCURSIONS, ACTIVITIES AND BROCHURE INFORMATION: The information contained in our brochure is correct to the best of our knowledge at the time of the brochure going to print.We may provide you with information (in our brochure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting.We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us.They are provided by local operators or other third parties who are entirely independent of us.They do not form any part of your contract with us even where we suggest particular operators/other third par ties and/or assist you in booking such activities or excursions in any way.We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 10(1) of our booking conditions will not apply to them.We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.
Where we make or take any booking in resort for or from you in respect of any activity or excursion available in resort we do so solely as booking agent.This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, in resort, on our website or elsewhere.Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion.We have no liability for any such activity or excursion or for any act(s) or omission(s) of the supplier or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned.We do not limit or exclude our liability for death or personal injury arising from our negligence.
18. DELAY:We regret we cannot accept any liability for any delays which are beyond our control. For those using Ski Beat’s normal flights from Gatwick, Stansted or Manchester you will be met at Chambery by one of our representatives. We regret we are generally not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline, ferry company or rail carrier concerned may however provide refreshments etc.
By necessity the provision of refreshments and accommodation is subject to availability in the immediate area, the expected length of delay and the anticipated time of departure. If you have purchased the insurance we offer, this provides for further benefits in the unlikely event of your departure being delayed by more than 12 hours.
19. SAFETY STANDARDS: Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
20. FLIGHTS: In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban within the EU Community.The Community list is available for inspection at
http://europa.eu.int/comm/transpor t/air/safety/flywell_en.htm.
In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.
If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 (Changes and cancellation by us) will apply.We are not always in a position at the time of booking to confirm the aircraft type and flight timings.The flight timings in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation.The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure.You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
NB Airlines do not allow women who have reached a certain stage of their pregnancy by the outward date of travel (usually 32 weeks) to fly. Fur thermore most airlines will only permit women who are between 28 and 32 weeks pregnant to fly on receipt of a written note from the woman's GP confirming her ability to fly.The cut off points may vary from airline to airline. If you are pregnant or think you may be pregnant you must check with the airline concerned for further details prior to booking or as soon as you discover you are pregnant (if later).We cannot accept any liability for any losses or expenses incurred or suffered as a result of you being refused travel due to any reason relating to your pregnancy.