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book with
confidence

guarantee

We recognise that, more than ever before, our clients need peace of mind and flexibility. Our exceptional service begins the moment you book your holiday with our Book with Confidence Guarantee which includes:

  • Book now and pay your balance 28 days before travel
  • Postpone or change your holiday, free of charge, up to 28 days before travel
  • Protection in the event that your holiday is impacted by Covid-19

Plus the comfort of knowing that you are booking with a fully licensed and ATOL protected dedicated ski tour operator, trusted by British holiday makers for over 30 years.

peace of mind

book now & pay later

Pay £150 deposit at time of booking. Your final balance is due 28 days before travel. You can add and pay for ski packs up to 2 days before travel.

flexibility as standard

change your mind

Should you decide, up to 28 days before your departure date, that it is not the right time for you to travel, you can choose to postpone or change your holiday free of charge. Contact a member of our team or your travel agent to:

  • Move your holiday to the same date next year (guaranteed same price)
  • Change to a different holiday or different date (a price difference may apply)
  • Receive a voucher valid for 5 years for any amounts paid

If you decide to cancel your holiday within 28 days of travel (except for the reasons outlined in our Covid protection), normal cancellation terms will apply.

safety first

covid19 protection

If within 28 days of travel the FCDO (Foreign, Commonwealth & Development Office) advise against non-essential travel to your destination or there are restrictions in place in your destination that will significantly affect your holiday, member of our team or your travel agent will contact you to see if you want to:

  • Continue with your holiday plans (you must have travel insurance cover at time of travel)
  • Move your holiday to the same date next year (guaranteed same price)
  • Change to a different holiday or different date (a price difference may apply)
  • Receive a voucher valid for 5 years for 120% of any amounts paid
  • Receive a full refund

In the event that your holiday is curtailed, you can choose to receive a refund or voucher for 120% of the unused portion of your holiday (nights accommodation, ski packs).

Frequently Asked Questions

The Pre-Travel Experience

I booked my holiday before your new flexible terms were released. Can I still take advantage of this new offer?

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Yes, you can. Our Book with Confidence Guarantee applies to all ski bookings made for the winter 2020/21 ski season.

Am I required to have travel insurance before I travel?

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Yes, you must ensure that you have adequate travel insurance at the time of travel. For winter ski holidays please ensure that your insurance has winter sports cover.
At the time of travel if France is not on an air corridor it is essential you ensure that your policy includes cover for travel where FCDO (Foreign, Commonwealth & Development Office) advises against all but essential travel. There are a number of UK insurance companies now offering policies to cover this.

My city/town/region has had restrictions placed on it which state that I should not travel beyond its borders. Does this mean that I can not go on my holiday?

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As these regional restrictions are all advisory, provided your flight is still in operation and your holiday destination is not impacted, you may still take your holiday as planned.
If you are not comfortable travelling in this instance, you can check what your options are with your insurance provider.
If you do decide not to travel, cancellation charges will apply as per our terms & conditions.

One of the passengers on my booking has become unwell and cannot travel. What can we do?

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You will need to consult with your insurance provider.

What happens if the area that I am staying in goes into lockdown while I am there?

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In this instance, we will follow local health advice. It should be noted that this may mean self-isolating or restricting movements for a time.

As each situation is different, we advise that you speak to our Resort Manager for the best advice. Every Ski Beat holiday comes with the reassurance of having Resort Manager support on the ground alongside our French office.
You should also speak to your insurance provider to discuss your options.

What happens if I go on holiday and while I am there, the UK government implements some form of restricted movement upon return from travel?

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We work hard to ensure that your holiday goes just as smoothly as possible and that you return home happy and safe.

Unfortunately, the government’s decisions to restrict movements upon your return home is beyond our control and the scope of our responsibility to deliver you the best holiday possible.
If you are not in a position to restrict your movements when you return home, you may decide to leave your destination early. We will, of course, happily assist you in making plans to do so, however these costs will not be the responsibility of Ski Beat.

The Government Travel Advice for France is available at https://www.gov.uk/foreign-travel-advice/france

The Chalet Experience

Will there be additional safety standards?

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Yes, there will be and these will include

  • All staff will operate in accordance with Ski Beat safety protocols
  • Face coverings will need to be worn in communal areas but may be removed when seated at the dining table. Guests must abide by social distancing rules in chalets
  • There will be no welcome books or shared stationery and no communal magazines
  • Hand sanitizer will be provided in all accommodation
  • Only cashless payments will be accepted for in-resort sales
  • There will be additional cleaning and disinfecting throughout the chalet. After departures there will be extensive disinfecting and the chalets will be left empty for the designated time under French law before new arrivals.
  • Linens, towels are laundry will be washed in accordance with local authority guidelines
  • There will be stricter arrival times for self drive guests to ensure that chalets can be cleaned and left empty for a designated amount of time, so we apologise in advance that we may not be able to be as flexible as previously in regard to arrival times

Will there be changes in the way that food is served in the chalet?

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Our care and attention to cooking and serving great, home-cooked meals will not change.
There may be some very small changes in the way that we serve food eg: individual plates as opposed to shared platters.

Will the bedrooms in the chalet still be cleaned on a daily basis?

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Chalet bedrooms will be serviced daily in line with Covid protocols with the exception of the chalet hosts day off. If you would be more comfortable limiting this, simply speak to your chalet hosts to let them know.

Is there an option to book a chalet on a self-catering basis?

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Yes. We will have a selection of chalets available on a self-catering basis for this winter season. Some of our customers have been asking for this option so we are delighted that it will be an option for winter season 20/21.

I have a refund credit note from a cancelled booking at the end of last season, how do I use it?

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Simply call us on 01273 855 100 and we will discuss your options and make a new booking for you.

The In Resort Experience

Will my holiday experience be different due to Covid-19?

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The unpredictable impacts of the Covid-19 mean that changes or to your holiday may occur at any time and may be made close to the date of your departure.

We may need to change or withdraw some advertised accommodation facilities and resort services to help ensure everyones’ safety. Whenever possible, we will let you know about this in advance, but sometimes it may be at short notice.

This is a great infographic from France Montagne which outlines what you might expect in the French Alps this winter View the Infographic Here →

What can we expect from the aprés-ski scene in your resorts?

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We endeavour to keep you informed about changes that may occur in our ski resorts as the situation evolves. For now, our partners are telling us that we can expect a much different aprés-ski than we might be used to.

Table service, contactless payment and social distancing measures can all be expected. This may mean that there will be restrictions to numbers at any one table when dining out.

Pre-booking will be essential.

In certain situations, face coverings may be compulsory.

As is the case at home, changes to rules are to be expected, so please travel in the knowledge that you may need to adapt to these.

Will the Ski Beat in-resort team's service be different this year?

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As we all try to keep face to face contact to a minimum, our service will adapt. With restricted numbers allowed into places like ski hire shops, hotel bars etc. we will not be as visible as usual.

We will not be able to host welcome meetings due to restrictions on numbers.

Rest assured, however, that the team will offer a great service from afar. They will be contactable 24/7 as they always have been, should you need them.

What do I do if myself or one of the passengers on my booking falls ill whilst on holiday?

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You should seek medical advice.

You can contact our in-resort team to help you with this. As with all of our holidays, our team is on the ground to assist in any way that they can.

You may also need to consult with your insurance provider.

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